Call Center Program Implementation
Do you need to establish a new call center program and unsure where to start?
We can help by examining your business goals and objectives and then developing an overall call center strategy. Depending on the scale and complexity, most integrations can be launched within 80 -110 days. That means you could be using your new solution as early as next quarter.
Call Center Program Management
Is managing your current call center program(s) and the associated expense an issue?
We offer ongoing program management and can allocate your organization as as much time per month needed to keep your center operating efficiently. With our help, your center will be performing better than it ever has with only minor oversight from your staff.
Performance Evaluation and Process Improvement
Do you have an existing call center and/or program that isn’t performing as well as it you think it should? Do you want to know how to gain more efficiency in your existing call center operations?
We will complete an assessment within thirty (30) days and provide you with a detailed list of items that should be addressed in order to help your call center drive your company’s goals and objectives. In short, we can help get your call center operations back on track.
Call Service Provider and Location Selection
Uncomfortable choosing a call servicing partner or concerned about the travel and expense associated with due diligence?
We can develop a Request for Proposal (RFP) and ensure there are a variety of call center providers participating in selection process. We will compile/compare results and propose the top three (3) providers based on your specific requirements. Domestic, International or even blended models, we can help you find a servicing partner that will fit your needs and your budget.
Call Center Outsourcing or Off-Shoring
Do you have to relocate your operations off-shore to make your price point? Are you concerned about negativity surrounding accents, lack of program knowledge and high talk times?
We have extensive experience and can help any organization looking to outsource their existing business processes to an outside servicing provider, either domestically or offshore. We work with a large network of service providers located in the United States, Dominican Republic, Panama, Mexico, Canada, United Kingdom, Philippines and India.
Call Center Technology Consulting
Is your call center technology infrastructure outdated? Is bandwidth or scalability an ongoing problem?
We have the expertise to show you how organizations capitalize on cutting edge call center technology. You don’t need the most expensive technology solution for your business and we can help you determine the best fit for your budget and system requirements.